11th August 2018

Update Your Profile – and Receive Your Badge

Please login and update your profile details (if you have forgotten your password request a reset here). We need an accurate postal address (including post/zip code), so we can send your badge to you. Also, in order to receive your badge, you must make sure that you have select Yes to the consent field, so we can pass your details on to the Big Ideas Company.

At the same time, please update your status so we know how you are progressing (and, if you don’t mind, please keep it up to date over the next few months). We are also interested in knowing where you are ringing at, and who your tutor (or tower captain) is (this may contain the name of the person we initially contacted – if it isn’t correct please overwrite it). There is also space to provide (in confidence) feedback on your experience so far, if you so wish.

You do not need to provide your own address! If you give someone else’s address (with their permission, of course), please start it with “C/o”. We may be be sending badges for ringers at the same tower to the same address, so make sure your church and dedication is clearly identified – ideally it should match that on the Dove Database please.

We appreciate that ringing is not for everyone. If for whatever reason you have decided that it isn’t for you, please login, and set your status to ‘I am no longer ringing’ (and, if you can, give us some feedback why).

Either way, it is important that you do login and update your record, especially your status, so we don’t  keep pestering you! You need to scroll to the bottom of the page and click on UPDATE – otherwise your data will not be saved!  If all has gone well, everything should be locked, and you will have an OK button. If UPDATE is showing, please check for any error messages and try again. We have had reports that the update does not always work, although we have never been able to replicate this problem ourselves. If you have been asked to update your profile and think you already have, please do so again – your changes didn’t make it into our database. You can verify the update by clicking on Edit My Profile. If your changes haven’t been made, please make a note of the date/time (we may be able to work out why from our logs) and email it to us, along with the information requested below.

We have also had reports of difficulty setting passwords on mobile devices. After asking for a password reset, you need to close down any browsers (reboot your device if necessary). When you get your email, hold down on the link and choose ‘Open in a browser’. If you have tried this and are still having difficulty, please email us your information and we will update it for you. We need to know:

  • Your name, and address (including postcode) to send the badge to
  • Where you have got to in the learning process (waiting for a reply; lesson booked; lessons started; ringing both strokes with help; ringing rounds unaided; had to stop temporarily; no longer ringing)
  • Where you are ringing at or have a lesson booked (unless you are still waiting for a reply)
  • The name of your tutor
  • Confirmation that we may send your details to the Big Ideas company (so they can post your badge on)
  • Any other feedback you may wish to provide

We have also had reports of difficulty setting dates of birth on Safari browsers. If you are over 18, you need to select the date of birth and then select the Clear option to clear it. Other browsers – such as Firefox and Chrome – don’t appear to have that problem.

In case you haven’t seen the announcement regarding ringing on the 11th November, everyone is asked where possible to ring half muffled for the 11:00 AM Act of Remembrance, then OPEN (not muffled) at 12:30 pm BST (1:30 CET, or 12:30 pm local time worldwide). You may also like to ring OPEN for Battle’s Over at 7:05 pm. If neither of these is practical, then ring as appropriate according to local circumstances. (Please pass this information on to your Tower Captain in case it doesn’t arrive by the ‘usual channels’!)